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| 1. What is the Standard Occupancy for the apartments? |
| Standard Occupancy: 1 bedroom = 2 persons; 2 bedroom = 4 persons; 3 bedroom = 6 persons; 4 bedroom = 8 persons; One extra adult/child per apartment can be accommodated on a roll-away or sofa bed. Extra person charges apply. Children under 2 are free except when requiring any additional bedding. |
| 2. What is your Office Hours? |
| Office Hours: 8 a.m. to 5.30 p.m. Monday to Friday 8 a.m. to 4 p.m. Saturday 9 a.m. to 2 p.m. Sundays and Public Holidays Closed on Christmas Day Sunday and Public Holidays.The office is closed on Christmas day. |
| 3. What is your Check In / Check Out Time? |
| Check in time is 2:00 pm and check out time is 10:00 am. Half daily rate applies for late check-out till 2:00pm, the full daily rate applies for later check-outs. |
| 4. How much is your Deposits & Payments? |
| See: https://www.bookdirect2save.com.au/accommodation/req/terms.php?hotel=oceana-on-broadbeach-apartments |
| 5. What card types do you accept? |
| Visa or Master Card are accepted for any credit card transactions. Sorry we do not accept Amex. Once processed confirmation letter will be sent by email. |
| 6. What is your Booking Cancellation & Refund Policies? |
| See: http://www.bookdirect2save.com.au/accommodation/req/terms.php?hotel=oceana-on-broadbeach-apartments |
| 7. Schoolies Festival - Schoolies Policy |
| See: http://www.oceanaonbroadbeach.com.au/oceana-on-broadbeach-apartments-notices.php |
| 8. Transfers, Rentals & Reservations |
| Our reservations desk can recommend airport transfers, assist with your car rental and provide complimentary bookings to theme parks, tours and entertainment. |
| 9. Apartment Furnishings & Decor |
| As all the apartments are individually owned and furnished, the images displayed on this website may not necessarily correspond with the apartment you are allocated. However, all apartments are of a similar standard to those shown in the web page photos. |
| 10. For Other Questions |
| Please use our contact us form. |
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